We would love to hear from you. Click on the ‘Contact Us’ link to the right and choose your favorite way to reach-out!

wscdsdc

media/speaking contact

Jamie Johnson

business contact

Victoria Peterson

Contact Us

855.ask.wink

Close [x]
pattern

Blog + Articles

Categories

  • Industry Articles (12,278)
  • Industry Conferences (2)
  • Industry Job Openings (45)
  • Negative Media (124)
  • Positive Media (73)
  • Sheryl's Articles (471)
  • Sheryl's Blogs (147)
  • Wink's Articles (183)
  • Wink's Blogs (136)
  • Wink's Press Releases (73)
  • Blog Archives

  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • August 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • November 2008
  • May 2008
  • February 2008
  • America’s Life Insurance Market Has A Problem…

    December 15, 2018 by Aparna Sankaran

    Global insurance sector growth is expected to remain weak, and companies must focus on technology and innovative initiatives that optimize costs, drive wider distribution and market reach and explore local niche market segments, to spur growth reveals EY Insurance Outlook 2019. The latest editions of EY insurance outlook series ‒ covering the three regions, Americas, Asia-Pacific and Europe ‒ are the result of several think tank sessions of EY industrial and functional professionals as well as strategists and technologists, and cover the major trends, disruptions and innovations that are impacting the global insurance industry.

    David Hollander, EY Global Insurance Leader, says:
    We are at an exciting and opportune time as insurers are investing more than ever to transform their business models to take advantage of subtly different growth opportunities around the world. The EY teams are energized by the possibilities that exist for insurance ‒ deliver better ways of working, drive a clearer sense of purpose, adopt more effective use of technology and leverage our industry’s distinctive ability to promote financial wellness.”

    Life versus P&C insurance outlook 2019

    While global life and property and casualty (P&C) insurance show sluggish growth overall, non-life/P&C insurance has shown considerably higher performance in Americas and Asia- Pacific markets. Life insurers are facing growth challenges globally due to regulatory issues, outdated distribution and lack of relevant products to the changing customer needs. To address these challenges the EY Insurance Outlook 2019 report lays out specific strategic and tactical actions that include expanding the product value proposition toward financial wellness, partnering with InsurTech companies for wider reach, innovating and developing new products rather than just regulatory compliance and digital transformation to support innovation and speed to market.

    Non-life/P&C sector has shown considerable growth; however, it can face headwinds due to projected prolonged economic slowdown. To navigate these, the report identifies key opportunities that include using advanced technologies like artificial intelligence (AI) and Internet of Things (IoT) for accurate analytics, adapting to rising customer expectations, partnering with InsurTech for innovation and routes to market, and exploiting fast-growing niche segments like health and cyber in Asia-Pacific.

    Top Imperatives

    The EY Insurance Outlook 2019 has, among others, recommended the following top imperatives for companies in the sector to facilitate growth and profitability:

    1. Digital transformation is no longer optional, but necessary to optimize costs and invest in relevant, innovative areas
    Today’s intense margin pressures mean that cost efficiency, a perpetual goal of all insurers, is more important than ever. Across all regions, insurers should carefully design operating models and deploy technologies that can deliver short- and long-term cost and performance improvements. The report identifies the top technologies for insurers to think about in terms of their transformation programs:

    Blockchain for authentication, underwriting and claims attribution
    IoT for accurately underwriting policies using real-time data and reducing or eliminating claims using allied services
    AI for enhancing customer experience cost-efficiently and streamlining claims management, especially for simpler cases (e.g., auto damage)

    2. Distribution: think human and digital – not human or digital
    Spurred by experiences in other industries, customers expect to increase their transactions with insurers through direct and online channels that have the advantages of increased transparency and improved experience. Further, the research reveals that customers seek advice from experts before making substantial investment decisions. In the Americas and Europe many insurers are investing in InsurTech as a way to improve distribution and optimize costs. The additional complexity of the Asia-Pacific region comes from the critical importance of agents and bancassurance partners in the value chain.

    With often deeply historic roots, insurers often find themselves grappling with the challenge of what role to play in an emerging technology-driven ecosystem and how to work with InsurTechs. The report finds that an imperative for insurers is to make the critical decision about what capabilities they should own and manage themselves and what to outsource. Further, insurers must digitize their antiquated customer experiences and develop a streamlined, omnichannel proposition, supplemented by new advisory services that will build trust and further cement customer loyalty.

    3. Life insurers key value proposition: financial wellness, not just insurance
    It’s clear that today’s consumers are buying less life insurance and fewer annuities than in the past. Shifting customer preferences are the key determinants to these changes – with millennials, for example being less inclined to maximize wealth (e.g., through investing in insurance), instead preferring to invest in experiences such as travel and recreation.

    The report suggests that to remain viable, life insurance products must dramatically change and become something consumers understand, want and value. To address this shift in generational views requires a multipronged strategy focused on holistic financial wellness for example, new affordable and relevant products must be developed that cater to all aspects of financial wellness including protection, retirement and health, and even provide the means to manage day-to-day finances. Further effective communication and education are imperative to build traction.

    Hollander says: “In the future, digital trust will be the bedrock on which business value will be created for consumer-focused businesses. To achieve that, insurers must move beyond ”thinking about digital” and start ”thinking digital.” This will give insurers the agility to seize emerging opportunities and adapt to rising customer expectations.”

    For more information and to download the report, visit EY Insurance Outlook 2019

     

    About EY

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.

    This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.

     

    Ms. Sankaran is a Media Relations and Social Media Supervising Associate with EY Global Advisory.

     

     

    Originally Posted at Advisor Magazine on December 14, 2018 by Aparna Sankaran.

    Categories: Industry Articles
    currency