We would love to hear from you. Click on the ‘Contact Us’ link to the right and choose your favorite way to reach-out!

wscdsdc

media/speaking contact

Jamie Johnson

business contact

Victoria Peterson

Contact Us

855.ask.wink

Close [x]
pattern

Blog + Articles

Categories

  • Industry Articles (12,288)
  • Industry Conferences (2)
  • Industry Job Openings (45)
  • Negative Media (124)
  • Positive Media (73)
  • Sheryl's Articles (471)
  • Sheryl's Blogs (147)
  • Wink's Articles (184)
  • Wink's Blogs (136)
  • Wink's Press Releases (73)
  • Blog Archives

  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • August 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • November 2008
  • May 2008
  • February 2008
  • Internal Marketing Specialist – Marketing Services (Marketing Support Team): American Equity

    February 26, 2019 by N/A

    Job Details

    Requisition Number 19-0020
    Post Date 2/13/2019
    Title Internal Marketing Specialist – Marketing Services (Marketing Support Team)
    City West Des Moines
    State IA
    Description GENERAL PURPOSE OF THE JOB:

    Responsible for serving as a resource to advisors, NMO/IMO, and Broker Dealers in matters relating to American Equity’s products and procedures. Individuals will play a key role in building a relationship with the advisors by providing excellent customer service.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Primary job is handling inbound calls in a call center environment while assisting advisors, NMO/IMOs, and Broker Dealers with case design, quotes, supply orders, product mechanics, and American Equity procedures.
    • Provides proactive service to the advisor and makes sure they are up-to-date in regards to any procedure or product changes.
    • Helps advisors navigate through the American Equity website, and other software programs, for example, ReadyApp, Imagisoft, and Pivit.
    • Have the ability to run and communicate results of basic illustrations to the advisors.
    • Prepares application packets and marketing materials to support the advisors with any potential business.
    • Provide product support to the field as it relates to competitive intelligence.
    • Will be assigned a territory, and work with Regional and Field Marketing team focusing on making outgoing calls to advisors.
    • Work with Regionals and Field Marketing Team to help drive more business to American Equity, and provide additional assistance as needed.
    • Must meet the call metric expectations as outlined in the Internal Marketing Specialist grid.
    • Provides advisor feedback via monthly reports.

    SUPERVISORY RESPONSIBILITIES:

    None required for this position.

    EDUCATION AND/OR EXPERIENCE:

    Bachelor’s degree (BA); or Associate’s degree (A.A.); or 12 months or more of related experience in call center environment.
    QUALIFICATIONS:

    • Knowledge of principles of superior customer service and telephone skills.
    • Knowledge of computer applications and software, including the Microsoft Office Products, Internet Explorer and Google Chrome.

    LANGUAGE SKILLS:

    • Ability to write business correspondence.
    • Ability to effectively present information and respond to questions from advisor or internal employees.
    • Ability to respond to common inquiries or complaints.

    REASONING ABILITY:

    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.

    OTHER NECESSARY SKILLS AND ABILITIES:

    • Ability to maintain company attendance, punctuality and dependability standards as stated in the company handbook.
    • Ability to work overtime as required.
    • Ability to work cooperatively and successfully with co-employees within the company.
    • Ability to work cooperatively and successfully with co-employees, customers, and other outside third parties.
    • Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.

    WORK ENVIRONMENT:

    • Specific job duties affected by these environmental conditions include the ability to talk with advisors over the phone in close proximity to others talking on the phone.

    MENTAL DEMANDS:

    • Position requires being able to multi-task – send emails, supply orders, provide illustrations – all while providing best in class service.

    • Must be comfortable interacting with advisors when they come to the home office, and when traveling on company business, and must be able to talk in front of a group.

     

    Click HERE to view

     

    Browse all American Equity careers: Click HERE

    Originally Posted at American Equity by N/A.

    currency